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Meridius
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Windows 10

HP Recommended
OfficeJet 6962 All-in-One
Microsoft Windows 10 (32-bit)

Spent several hours with HP support and they could not get the driver installed for my new OfficeJet 6962 on my new Windows 10 Laptop. Actually, 1 person did, but when I couldn't scan, the next person inexpicably removed the driver and could never get it reinstalled. Eventually I had to return the printer a day after purchasing it, because no one at HP support could get it intstalled after several hours of trying.

 

Question:  I'm actually fairly brand loyal to HP. How can I be sure if I choose another model that the software install will work on my Windows 10 laptop? I do not want to go through this process again.

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Chimney_83
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HP Recommended

Greetings @Meridius,

 

I have escalated your concern to HP’s Support Team in your region to have it reviewed for available options, if any. 

You should be contacted within 4 business days (Excluding holidays & Weekends). 

 

Response times may vary by region. 

Please send a Private Message, if you aren’t contacted within 4-5 business days.

Chimney_83
I am an HP Employee

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