Ask questions. Help others.
The HP Community is here for you.
Post new question
Question
Reply
 
Note on archived topics.
This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here, or click on "Post new question" above and select the appropriate board.
Honor Student
Posts: 2
Member Since: ‎02-13-2013
Message 1 of 5 (529 Views)

Windows 8 and Office jet 7310 compatibility?

Got a new laptop with Windows 8 on it.

 

I downloaded the driver for the officejet 7310 one day.  Then went back to the laptop another day and hooked up the printer via USB and added the printer as the default.  

 

When I send the test page to the printer I get an error that it can't print.  I ran the HP wizard and it isn't even recognizing that there is any printers.  

 

Any suggestions?  Is this printer compatible with Windows 8 or is there some little thing I need to know?

 

Thanks

 

0 Kudos
Provost
Posts: 41,913
Member Since: ‎01-07-2009
Message 2 of 5 (525 Views)

Re: Windows 8 and Office jet 7310 compatibility?

Hi,

 

Yes. The printer is compatible with Windows 8. Try the HP Printer install wizard and the Print & Scan Doctor to troubleshoot the issues you are having.

 

Best regards,

erico

If I was able to help you or guide you on your way to resolve your issue, you can click on the purple Thumbs up + icon to say thanks.

If your problem is solved , please click the Accepted Solution button

I am not an HP Employee, I am a volunteer posting here on my own time
Honor Student
Posts: 2
Member Since: ‎02-13-2013
Message 3 of 5 (518 Views)

Re: Windows 8 and Office jet 7310 compatibility?

Thank you thank you thank you.  The Install Wizard worked like a charm! 

Student
Posts: 1
Member Since: ‎08-09-2013
Message 4 of 5 (471 Views)

Re: Windows 8 and Office jet 7310 compatibility?

I have an issues on a windows 8 OS, I run can get the 7310 file to extract, but it will not download to my computer.  It just stops, no error messages.  I ran the wizard, the wizard locates the printer, says it is downloading the software, gets through the extract process, then stops.

 

what other fixes are there?

 

Regents Professor
Posts: 3,962
Member Since: ‎10-09-2012
Message 5 of 5 (465 Views)

Re: Windows 8 and Office jet 7310 compatibility?

Hey ranny,

 

If the program is extracting, then try going to the Setup file directly and running it.  Below are the instructions for how to access this.

 

  • Open the Run command box by pressing the Windows Key and R at the same time on the keyboard
  • Type %temp% and press Enter to open the Temporary files folder
  • Open the folder starting with 7z where your printer's file are extracting to
  • Scroll down in the list of this folder and run the Setup.exe file located inside

This should begin the printer installation process.  Let me know if it works completely.

 

Jason

-------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------

I am not an HP employee.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation