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Honor Student
Posts: 3
Member Since: ‎10-10-2012
Message 1 of 4 (10,084 Views)
Accepted Solution

Windows 8 not support HP Officejet 6500A Plus

Dear All,

My desktop Operating System is Windows 8, however, when I install the HP Officejet 6500A Plus, I am unable to install the printer driver. The error message displayed "The Operating System is not support".

I would also request HP to reply to this query urgently.

 

Thank you,

George Tay

0 Kudos
Accepted Solution

Re: Windows 8 not support HP Officejet 6500A Plus

Hi,

 

Where do you get the printer driver ? From the CD ? I believe the CD came out before Windows 8. This may help:

 

   http://h30434.www3.hp.com/t5/Windows-8-Release-Preview/Windows-8-Driver-Information-for-LaserJet-ScanJet-and-other/m-p/1856247/highlight/true#M703

 

Regards.

View solution in context
Provost
Posts: 62,515
Member Since: ‎01-29-2009
Message 2 of 4 (10,076 Views)

Re: Windows 8 not support HP Officejet 6500A Plus

Hi,

 

Where do you get the printer driver ? From the CD ? I believe the CD came out before Windows 8. This may help:

 

   http://h30434.www3.hp.com/t5/Windows-8-Release-Preview/Windows-8-Driver-Information-for-LaserJet-Sca...

 

Regards.

BH
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Honor Student
Posts: 3
Member Since: ‎10-10-2012
Message 3 of 4 (10,065 Views)

Re: Windows 8 not support HP Officejet 6500A Plus

I got the driver from HP website, however, the OS is Windows 7 (64bit).

Thank you for your help.

Warmest regards,

George Tay

Honor Student
Posts: 3
Member Since: ‎10-10-2012
Message 4 of 4 (10,058 Views)

Re: Windows 8 not support HP Officejet 6500A Plus

Dear Ban Hien,
Any idea when the driver be available for HP Officejet 6500A Plus ?
Thanks for your help.
George Tay
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