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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-20-2017 12:44 PM

HP Recommended
Product: HP Deskjet 3630 all in one

I've recently changed my wireless router and therefore my network and I was wondering how I update my printer to this new network.

I have a windows tablet, I've tried downloading the wireless support wizard but my tablet doesn't support it.

I've uninstalled and reinstalled the AiO support app and the printer itself is coming up as offline.

can anyone please help?

1 REPLY 1

‎05-20-2017 01:47 PM

HP Recommended

Replacing/changing your wireless router, try here.  

http://www8.hp.com/us/en/campaigns/wireless-printing-center/reconfiguring-system-help3.html

Make sure your router is set to a fixed wireless channel like 1, 6 or 11, never ‘auto’.  Try channel 1 first then the others one at a time.  Make sure printer and router are at least 5 feet apart.

Make and model of modem and router?

However if you have a Gateway (modem+router) device, all Gateway devices are terrible for wireless connectivity.   If this does not work, suggest you put that gateway device in full bridge mode and install your own high quality router that YOU have full control over.

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