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captrat
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Message 1 of 4
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Wireless setup

HP Recommended
OfficeJet Pro 8710
macOS 10.12 Sierra

error message : Wireless communication has been disabled.  Contact your network administrator or the person who set up the printer.  I am the person who set it up there is no system administrator. How do I restart the set up from the beginning?

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Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 31,117 2,612 3,967
Message 2 of 4
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HP Recommended

 

@captrat

Thank you for posting on HP Forums, 

Riddle_Decipher is at your service. 

 

As I Understand the Wireless setup has failed,

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution: 

Did you check if other devices are connected and working on the same network?

Does this printer work on any other wireless network or perhaps, a wired network connection?

 

While you respond to that if the HP Printer is Offline or the Printer does not Respond anymore: Click here for assistance.

 

If the issue persists, please try the below steps:

 

Step 1: Restart the computer, printer, and router

Restart the computer, printer, and router to resolve any connectivity error states.

 

Step 2: Run the HP Print and Scan Doctor (Windows only)

HP provides a free tool called HP Print and Scan Doctor to diagnose and resolve printing and scanning problems. Download and run HP Print and Scan Doctor to quickly and automatically perform several troubleshooting tasks known to resolve this issue. When this link is clicked, HP Print and Scan Doctor is downloaded using your Internet browser's download capabilities.

 

CLICK HERE FOR MORE STEPS AND INSTRUCTIONS.

 

Feel free to post your query for any other assistance as well, 

It's been a pleasure interacting with you and I hope you have a good day ahead.

 

If you wish to show appreciation for my efforts,  

mark my post as Accepted Solution. 

And click on the Purple Thumbs up icon at the bottom of my comment. 

Regards, 

Riddle_Decipher
I am an HP Employee

captrat
Author
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Message 3 of 4
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HP Recommended

Thanks, but I got HP phone support. Problem solved

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The_Fossette
HP Support Agent
HP Support Agent
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Message 4 of 4
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HP Recommended

Hi @captrat

 

Perfect, I am really glad to hear that! 

 

If any other questions arise, please feel free to write back to me.

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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