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Honor Student
Posts: 2
Member Since: ‎05-13-2014
Message 1 of 3 (1,253 Views)

Won't print black

My OfficeJet 6480 will not print black.  I've gone through all the stpes in troubleshooting - cleaning, aligning, etc.,  After a cleaning, I get a message that "Alignment Failed."  So I align. And Align again. And again.  Try to print - no error messages, but the only thing that prints is Blue.  So the only way I can print anything is to make my entire document blue.

 

THe machine is only about 1 1/2 yrs old.  It sat idle for the last 6 months.  Yesterday I was able to print fine, one document, but ever since that one print, no black.

 

Thanks

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Grad Student
Posts: 268
Member Since: ‎04-18-2012
Message 2 of 3 (1,217 Views)

Re: Won't print black

[ Edited ]

Hi,

 

You mentioned that the printer was idle for 6 months and yesterday you were able to print one document and the black came out fine, However i would suggest if possible try changing the black cartridge once.

 

Also follow the link and see if it helps you in resolving the issue

 

http://support.hp.com/us-en/document/c01314000

 

Thanks

Although I am an HP employee, I am speaking for myself and not for HP.

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Honor Student
Posts: 2
Member Since: ‎05-13-2014
Message 3 of 3 (1,209 Views)

Re: Won't print black

Yes - oddly it printed one document just fine, then stopped printing black. THe cartridge does show full.  Nevertheless, I did change out the cartridge, to no avail.

 

Only alternative that link shows is for me to have the printer serviced.  Servicing probably costs more than a new printer.  

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