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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-04-2017 08:51 AM

HP Recommended
Product: HP Desk Jet 3636

I signed up to Instant Ink and the package came some months ago. Have just opened it and the wrong cartridges have been sent. Have spent an hour trying to find out how to return them and ensure the correct cartridges sent in future.

Cannot get an answer - anyone on here had the same problem? Thanks.

3 REPLIES 3

‎05-04-2017 12:51 PM

HP Recommended

Hi @Naana, 

 

Welcome to the HP Support Forum! I hope you enjoy your experience here ヾ(⌐■_■)ノ♪

 

I see that you're concerned about receiving the wrong ink, having recently enrolled in Instant Ink. I would like to help. 

 

What you're describing is a common observation for new Instant Ink users. The ink you've received is precisely what your printer needs for the program, it's just larger than what you're used to. You might find this 'How to install your Instant Ink cartridges' video handy: https://www.youtube.com/watch?v=MM--8O0WrYA

 

Try using that ink at your leisure and let me know if that resolves the issue for you. 

 

Please let me know the result of your troubleshooting by responding to this post. If I have helped you resolve the issue, feel free to say "You rock!" by clicking the 'Thumbs Up' icon below and clicking to accept this solution.

 

Have a great day 🙂 

E-roq
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “thumbs up" button!

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‎05-07-2017 05:37 AM

HP Recommended

E-roq

Many thanks - problem solved. But printer now on a go-slow and taking ages to print one A4 page!

Any suggestions please?

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‎05-08-2017 04:37 PM

HP Recommended

Glad to hear! As for the speed, I can advise on some fixes. What operating system are you using to print from? 

 

E-roq

E-roq
I work on behalf of HP

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