Ask questions. Help others.
The HP Community is here for you.
Post new question
Question
Reply
 
Note on archived topics.
This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here, or click on "Post new question" above and select the appropriate board.
Top Student
Posts: 9
Member Since: ‎04-24-2011
Message 1 of 4 (219 Views)

a636 photosmart

I keep gettin paper jam messages and wasting lots of ink and paper. There is no jam. What can I do? It's clear, reset, and still repeats the same problem.

0 Kudos
Retired
Posts: 1
Member Since: ‎04-13-2011
Message 2 of 4 (179 Views)

Re: a636 photosmart

I understand you are having a paper jam issue with your photosmart, I apologize for the frustration you have been experiencing. If you go to hp.com/support and enter c01471677, this  document will open and provide steps for a resolution for your issue.

Although I am an HP employee. I am speaking for myself not HP.
Top Student
Posts: 9
Member Since: ‎04-24-2011
Message 3 of 4 (178 Views)

Re: a636 photosmart

yes I did that all- this unit is not that old and hardly used. I can't see why it doesn't work when my sisters older version has been working for 6 years. 159 for 6 months of service is crazy- that is what I paid for the unit new. Any other suggestions?

Top Student
Posts: 9
Member Since: ‎04-24-2011
Message 4 of 4 (169 Views)

Re: a636 photosmart

no help there. This was already done.

thanks anyway

any other suggestions?

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation