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stewart2
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adf on officejet 6700 premium

HP Recommended
officejet 6700 premium
Microsoft Windows 10 (64-bit)

Hi

Having worked perfectly since I bought the printer the adf now will not work: scans or copies have to be from the flatbed. All settings are correct - "use document feeder if loaded" - but it will not work.
Any ideas ?

Stewart2

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Sunshyn2005
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HP Recommended

Hi @stewart2,

 

I would like to help you with your Officejet 6700. I understand you are not able to feed paper through the document feeder. Are you seeing an error message when you try to use the document feeder, or does it simply not detect paper being there. The following document is intended for a different model, but will guide you through the necessary troubleshooting steps: Automatic Document Feeder (ADF) Does Not Pick Up Paper.

 

I hope this helps, but if the issue persists I suggest calling us. What you can do, is use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click on: HP contact options - click on Get phone number

Case number and phone number appear.


Please let me know whether the issue is resolved and/or the outcome of your call with phone support.

Feel free to post again if there is anything else I can help you with.

Sunshyn2005
I work on behalf of HP


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