all-in-one psc2410 stuck on hourglass and won't do anything
I have been printing both from my home computer connected directly to my printer and from my laptop across the network. About 2 hours ago, I sent another print (Word 2007 Doc) and it didn't print. I looked at printer and saw hourglass (which I had noticed a couple x today, but it always went away and then print job would come through) and heard a clicking. Maybe like the printer was trying to grab a sheet of paper, but different than it usually makes. I opened up the cover, moved around the prt cartridges, closed it back, opened back cover in case a paper jam, unplugged it, tried to turn it off, and no matter how long I leave it unplugged, it always comes on with the hourglass still spinning on the display screen on printer. I can't print from home pc or laptop and no troubleshooting help or forums seem to have a category for can't do anything on printer. i did see one post where the hourglass kept spinning (tho' I don't know if they meant on the hp ptr screen or from their computer) but it had to do with not printing web pages.
Can anyone help me reset this thing? I checked for sw updates and was told I have the latest drivers and software for my product.