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Student
Posts: 1
Member Since: ‎02-08-2013
Message 1 of 2 (279 Views)

bad HP60 cartridge or printer issue?

Installed  new HP60 black cartridge into HP Envy 114 printer.  Only first 25% of my page prints, then the printing fades away.  It does this for each page.

 

I have the printer connected with cable to my laptop, I unplugged the printer and restarted, took out the cartridge and reinstalled but still have the same issue.

 

Any suggestions?

Thanks

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Provost
Posts: 18,960
Member Since: ‎01-03-2011
Message 2 of 2 (266 Views)

Re: bad HP60 cartridge or printer issue?

[ Edited ]

Hi,

First try cleaning the cartridges by following the steps below and check if that may help:

  1. On the product control panel, touch Setup ( ), and then touch Tools . The Tools menu displays.
  2. On the Tools menu, touch Clean Cartridges . The product cleans the cartridges.
  3. Try the print job again.

If the same problem persists, try following the troubleshooting steps listed below and check if that may help:

http://support.hp.com/us-en/document/c03068767

 

Shlomi

 

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