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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-04-2017 12:36 PM

HP Recommended
Product: HP Photosmart 5524

my printer wont print the black ink.  i have replaced the cartridge and it still doesn;t work

3 REPLIES 3

‎04-05-2017 03:56 PM

HP Recommended

@SonnyJay

Welcome to the HP Forums. I would be happy to help you with your HP Photosmart 5524 printer. I understand that it is not printing in black and you have already done some preliminary troubleshooting. 

Don't worry though as I have a few steps to determine the issue and find a solution as well,

  • Check the paper.
  • Check the print settings.
  • Print a Print Quality Diagnostic report.
  • Examine the Print Quality Diagnostic report for defects.
  • Make sure the ink cartridges are properly vented and correctly seated.
  • Clean the printhead.
  • Align the Printer.

Click here to refer the document and perform troubleshooting steps mentioned above to fix this issue.

Let me know how it goes.

I hope it helps and if you feel I have answered your question and concerns,

Please mark this post as a solution accepted and Kudos would also be appreciated.

Cheers.

Sandytechy20
I am an HP Employee

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‎04-05-2017 11:52 PM

HP Recommended
Thank you so much but I've done all that .... twice ...... and it's still not working. Any other advice?
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‎04-06-2017 12:32 PM

HP Recommended

@SonnyJay

Thanks for the reply.

I appreciate your time and effort.

It seems to be hardware issue.

I request you to contact HP Phone Support for further assistance on this.

Cheers.

Sandytechy20
I am an HP Employee

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