Note on archived topics.
06-20-2013 02:02 PM
I have changed all of my catridges and the black ink is printing very light- a pale gray. I returned that cartridge for a new one, have cleaned the heads and I am still having the same issue. All other colors seem to be fine. One the test page, only colors print so I can't tell if black is being tested- help!
Solved! Go to Solution.
06-21-2013 06:49 AM
Ashleyu - The same thing started happening to me on 6/20/13 as well. I have done everything you did and like you I'm still having the same issue. Did you receive any help? Has anyone run across this same issue and was able to fix it?
06-25-2013 05:33 AM
I have a HP Photosmart Plus B210 Series.
I was finally able to fix my problem. I reviewed the information in these posts; did the power off/on, the disconnect/connect of the cables, the resetting on the ink cartrige, the align printer (which did fail); however, after going through all the steps a couple of time the Clean Printhead option finally cleared up my problem. The black ink is now printing.
Thanks to all who posted and help me resolve my black ink printing issue.
11-20-2013 10:57 AM
Mine is an HP Photosmart 5514. Still having the same problem and I've reset, cleaned, realligned, etc everything!
I know this is a few months back but just wondering if this issue got resolved?
08-28-2014 12:29 PM
i have done everything including HP support and they want me to pay for them to try and fix it...but if they can't I can put that money towards a new HP printer. This happened last 6 months but started working without me doing anything. It seems like it happens after I don't use the printer for 1 month time and it goes into sleep mode.
DO THEY REALLY THINK THAT I will buy another HP product if they cannot resolve this. I just bought 4 new ink cartriges to make sure it wasn't the problem. Looks like I will not be liking HP printers anymore and never buying another one.
Thanks for an unresolved problem.
10-14-2014 02:49 AM
I have the exactly the same issue with my printer, the same printer as well. I cleaned the darn thing, realigned the cartridges, cleaned the printerheads...nothing!!!
How freaking frustrating!!!
I have not called hp because i know what the answer will be and before i pay them i will buy a new one.
So, yours started working all of the sudden again? Did you do anything special that made it work again?
Can you let me know what you did..anything? because i am about to throw this **bleep** thing out the door.
Any suggestions would be greatly appreciated....Thanks