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sangarcia
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black not printing

HP Recommended
HP Officejet 4620
Mac OS X 10.10 Yosemite

My printer is not printing black ink. We replaced the ink cartridges and noticed that it isn't doing the automatic alignment that it's supposed to do on it's own after doing so. We also did all the trouble shooting recommended on the HP website like cleaning the printheads, aligning the cartridges, and even cleaning the vents on the cartridges but for some reason it still will not print black. When we print out the print report, it shows every color but black. Any help as soon as possible would be greatly appreciated.

 

Thank you in advance

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sabretooth04
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Message 2 of 2
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HP Recommended

This is your only hope for these videos.

 

https://www.youtube.com/results?search_query=Officejet+4620+cleaning

 

Let us know.

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