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Momma-d
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Message 1 of 2
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black will not print out.

HP Recommended
HP Photosmart 5512
macOS 10.12 Sierra

I recently replaced my ink with Hp 564 colored and black ink.  The black will not print out at all, the colors do.  I've done the step 1 and 2 cleaning process, still nothing prints.  I turned off the printer for over a minute and turn it back on, still nothing.  I went through all the trouble shooting steps, still not printing in black...HELP!!!

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The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @Momma-d

 

Welcome to the HP Forums!

 

I appreciate you taking the time to share your concern and thank you for using this forum, it is a great place to find answers.

 

I reviewed your post and I understand that after replacing the cartridge black is not printing.

 

I’d love to help!

 

Follow the steps in the below article and check if it helps.

 

http://hp.care/2qjXtCb

 

Let me know how it works and you have a good day ahead.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Take care now and have a splendid week ahead.

 

Take care!

 

Cheers!

The_Fossette
I am an HP Employee

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