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Honor Student
Posts: 2
Member Since: ‎01-10-2014
Message 1 of 3 (649 Views)
Accepted Solution

branch new HP4500 black ink cartridge is not working

I have HP Officejet 4500 series printer. When I repaled branch new HP 901 black ink cartridge, the aligment page came out without black, message text shown not detected. I went through all trouble shooting step to check the ink level, to clean the print head, ...but was frustrated. The B/W document won't print at all. Please advice. Many thanks.

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Accepted Solution

Re: branch new HP4500 black ink cartridge is not working

What is the warranty ends date on the cartridge? (YYYY/MM/DD) If it's within warranty I'd advice contacting HP phone support...

 

Wty ends dates.jpg

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Regents Professor
Posts: 8,717
Member Since: ‎11-27-2009
Message 2 of 3 (637 Views)

Re: branch new HP4500 black ink cartridge is not working

What is the warranty ends date on the cartridge? (YYYY/MM/DD) If it's within warranty I'd advice contacting HP phone support...

 

Wty ends dates.jpg

I am an HP employee.
I am speaking for myself and not for HP. Twitter: @Ciara_B_27
Honor Student
Posts: 2
Member Since: ‎01-10-2014
Message 3 of 3 (608 Views)

Re: branch new HP4500 black ink cartridge is not working

Thank Professor Ciara, I will have to buy another new branch Hp ink cartridge.

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