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joosejpr
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c6380 all-in-one general printer error 0x610000f6 Not printing black ink or black photo ink

I cleaned the print heads, replaced the two black inks, reseated all the ink colors and the black carriage that they sit in, manually cleaned the carriage, and still no black ink or black photo ink.  Please help.

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joosejpr
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c6380 all-in-one general printer error 0x610000f6 Not printing black ink or black photo ink

Please share the results of the PM from HP.  I don't know why they'd do it on a PM rather than share the solution for everyone else searching with the same problem.... That is what forums are for.

Please share.

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c6380 all-in-one general printer error 0x610000f6 Not printing black ink or black photo ink

@joosejpr , welcome to the community!

 

I have sent you a private message with the reset instructions you had requested. The instructions are required to be sent to you in a private message. I hope they help you!

 

If the issue persists afterwards, please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

Have a great weekend:)

a i n b o w 7000

I work on behalf of HP



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