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Honor Student
Posts: 1
Member Since: ‎03-03-2010
Message 1 of 5 (3,516 Views)

c6380 ink system failure code 0xc19a0036

My Photosmart C6380 is 90 days out of warranty and came up with an 'ink system failure' displaying code 0xc19a0036. I followed the online instructions to reset the printer by turning it off and on with unplugging it multiple times without success. I then continued to remove, clean, and reinstall the printhead. There was quite a bit of ink buildup on the printhead on the end toward the photoblack cartridge [left as you're looking at the installed printhead]. Still no luck. To replace the printhead, I called HP support and talked with someone who was trying to get me to purchase a support contract for $35-$69 depending on level. This printer only cost me $125 and all I want is a new printhead. Any ideas how I can get one??? The online documentation says when calling to refer to document c01738785 - I did and the support person seemed to ignore it. Any ideas of what the document says? "Send them a free printhead if they really complain and threaten to blog about it?" Thanks for any help!

Honor Student
Posts: 3
Member Since: ‎01-07-2012
Message 2 of 5 (1,959 Views)

Re: c6380 ink system failure code 0xc19a0036

Mine does the same thing Any suggestions?

Honor Student
Posts: 3
Member Since: ‎01-07-2012
Message 3 of 5 (1,957 Views)

Re: c6380 ink system failure code 0xc19a0036

Who can fix it? I cleaned it twice already....
PhD Student
Posts: 821
Member Since: ‎08-12-2009
Message 4 of 5 (1,941 Views)

Re: c6380 ink system failure code 0xc19a0036

Check the support forum post through the link below. It covers a similar issue and it could help although this is something you have to do at your own risk.

 

http://h30434.www3.hp.com/t5/Other-Printing-Questions/HP-6500-Office-jet-E709a-Black-printer-cartrid...

Binary_Zen (worked at HP )

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Student
Posts: 1
Member Since: ‎04-18-2013
Message 5 of 5 (1,491 Views)

Re: c6380 ink system failure code 0xc19a0036

c6380 ink system failure code 0xc19a0036  Please turn printer off then on

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