Note on archived topics.
02-15-2009 05:25 PM
As my sister's printer is just about 2 weeks from its' 1 year birthday, a message appeared on the display, that we can't seem to solve.
Ink system has failed. Unable to print. Refer to printer documentation.
Turn printer off, then on again.
I've tried power off, on. Removing all cartridges, and powering up, then inserting them all. No luck.
Any other ideas?
03-07-2009 01:08 PM
I had the same problem with my C8180. What I did when I got the error, was to press and hold the “Print Photos” & “Red EyeRemoval” buttons.
What happened was the LCD screen faded out, but the power button light stayed 'blue'. I left the unit for about 2 minutes without touching it.
After the 2 minutes, I pressed the power button again. This seemed to kick the C8180 back into life again, where then it proceded to do it own initialising.
I just followed the prompts which kept appearing on the LCD, and eventually the printer came back into fully working order!!!
I hope this helps.
03-24-2014 08:37 AM
Press and Hold the "Print Photos" & "Red Eye Removal" buttons.
Release both buttons. The display should say "Enter Special Key Combo"
Press and release in sequence "Red Eye Removal", "Print Photos", "Red Eye Removal"
Press and release the right arrow button until the display says "System Configuration Menu" (use touchscreen on printer)
Press and release the "OK" button.
Display should say "Hardware failure status". If not there already, arrow key over to "Hardware failure status"
Press and release the "OK" button
Display should say "Hardware failure status: Clear. Press OK to clear".
Press and release the "OK" Button.
Message changes to "Hardware failure status Cleared.
Press Cancel to continue".
Press and release the "CANCEL" button as many times as necessary, so that, either the "Welcome to Photosmart
Express" screen appears, or, the "Ink System Failure" screen appears.
PLEASE DO NOT TRY TO PRINT AT THIS STAGE.
Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet.
Wait 30 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printer. Turn the unit on.
The printer may display message "USE POWER BUTTON TO SHUTDOWN THE PRINTER" followed by "PRESS OK TO CONTINUE".
If the printer has already initialized, then go to the next step. If not, the printer will start the "ONE TIME INK INITIALIZATION PROCESS".
Allow this process to complete and do not interrupt.
Once the initialization process is complete, the printer will print out a Diagnostic Page.
To verify printer functionality print a SELF TEST PAGE.