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Honor Student
Posts: 3
Member Since: ‎01-11-2012
Message 1 of 4 (4,447 Views)

can not get my 7410 to scan

I have a HP Officejet 7410.  The OS is Windows 7. After I press the scan button on the printer, the error message on the printer is, "You need to install or run HP software for the feature."  I have already updated the drivers off the HP website.  The scan feature worked in the past but, my computer got "infected"  with something & I had it removed.  Now, I can't get it to work again.  What do I need to do to make the scan feature work?

0 Kudos
PhD Student
Posts: 697
Member Since: ‎08-07-2009
Message 2 of 4 (4,445 Views)

Re: can not get my 7410 to scan

Hi,

 

Have you tried the Printer Install Wizard located at www.hp.com/go/tools

 

This will get you the Windows 7 Software for your device.

 

I hope this helps.

JonW

I work for HP
Teacher
Posts: 81
Member Since: ‎04-18-2011
Message 3 of 4 (4,442 Views)

Re: can not get my 7410 to scan

[ Edited ]

You can follow the steps in the link :

 

http://support.hp.com/us-en/document/c02450835


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Although I am an HP Employee, ALL of my posts express MY opinion, and not of HP, whatsoever.
Honor Student
Posts: 3
Member Since: ‎01-11-2012
Message 4 of 4 (4,433 Views)

Re: can not get my 7410 to scan

I have the Officejet 7410 with OS Windows 7.  I uninstalled ALL HP drivers.  During re-install of the FULL driver software, I received this error message, "fatal error during installation".  The scan feature use to work on this printer  What shall I do next?

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