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05-03-2017 06:12 PM
I can print and copy but I can't scan. Message says "Scan could not be completed. Make sure that the scanning software has been installed and configured on your computer. Where do I find the software? Thanks.
05-03-2017 06:26 PM
Please try this scan solution:
HP Scan Extended
For Windows: ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi
Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"
Make searchable PDF scans with this free scanning software - https://www.naps2.com/
Let us know.
05-03-2017 06:43 PM
Make sure you install the Full Featured Software and Drivers from the HP web site.