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1CLR
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Message 1 of 2
107
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can't send a fax

HP Recommended
6960 all-in-one

Been trying to send a fax, can recieve them just fine.  When it dials to send a fax it's dialing way to many numbers.  It seems to be dailing my fax number plus the number that I'm trying to fax.  I can't seem to get rid of my fax number on the screen display, it won't delete.  Help please!

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sandytechy20
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

 

@1CLR

 

This is a great location to get assistance! I read your post and see that are unable to send fax from your HP Officejet 6960 printer. I would like to help you resolve this issue. 

  • Verify that the number is dialed correctly. All the digits required to make a phone call from the same line must be dialed. This includes digits that must be dialed to access an outside line or long distance services.
  • If the Speed Dial has been used for dialing or the fax has been sent from your computer, print the page to be faxed and dial the number manually on the HP Fax front panel.
  • Make sure that the appropriate option between Tone Dialing and Pulse Dialing is set on your HP Fax product depending on your phone service provider or PBX.
  • If faxes are sent correctly from the HP Fax front panel but fail when sent from the PC (supposed your HP Fax supports PC faxing), test the communication between the HP All-in-One product and your computer by clicking the Status button in the HP Director application, or trying to print some document.

Click here and follow the document to perform the above mentioned steps.

 

Let me know how it goes.

Cheers.

Sandytechy20
I am an HP Employee

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