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Student
Posts: 1
Member Since: ‎05-19-2012
Message 1 of 2 (7,454 Views)

cancelled print document, says deleting but it doesn't delete. it's been a week trying to resolve

print order in queue does not delete when cancelled...says it's deleting for a week now...please help resolve

 

 

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Provost
Posts: 45,715
Member Since: ‎09-24-2010
Message 2 of 2 (7,445 Views)

Re: cancelled print document, says deleting but it doesn't delete. it's been a week trying to resol

Hi,

 

From the Control Panel, open Administrative Tools and select Sevices.  Browse down to the print spooler service, right click it and select Properties then click on the Stop button.  Now browse to C:\Windows\System32\Spool\PRINTERS and delete the job inside this folder - You may need to click a prompt to gain the appropriate authority to open the PRINTERS folder.

 

Restart the computer and you should find the document(s) have been removed.

 

Regards,

 

DP-K

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