10-06-2012 03:40 PM
LaserJet Pro 400 color MFP m475dw- Just installed. Scan, print ,copy ,fax all working fine! using WiFi
Using IMAC OS 10.8.2 with all updates
Using Netgear router DGN2200v3
Printer will not connect to HP ePrint Website
Printer connects to the Hp Support and Profile
for fax set up etc. But the "HP Web Services" Section when entered and hit the Enable Button-- It does not connect to the site --- it just seems to just refresh.
if i try to connect thro the printer not the imac and try enable web services it says" Connecting " on the screen BUT after a few minutes of trying -------- then says " CONNECTION ERROR-- the printer is unable to connect to the service. Check the internet connection
ANY IDEAS-- AM I MISSING SOMETHING ???
Solved! Go to Solution.
10-12-2012 08:20 AM
I would start by trying to power cycle the Router and the printer. To do that
1. Unplug the router (most do not have a power button) and then power
off the printer using the power button
2. Wait 30 seconds
3. plug router back in, wait for it to be fully up and functioning.
4. Turn printer back on
5. After printer is fully up and functioning reattempt to connect to web services
10-12-2012 02:13 PM
I would try pulling up the embedded web server (EWS) by entering the IP address for the printer in to a browser and set a static IP address & DNS.
The information for the default gateway, subnet mask and that IP address can be accessed from the Setup menu on the front panel, go to Setup>> Reports>> Network summary and that will print it off.
Once you have entered the IP in to a Browser and have the EWS pulled up, navigate to the tab at the top labeled “Networking”. Then click on IPv4 in the left column; that will bring up the Address configuration page. Set the radio button to manual and fill out the IP address, Default gateway and Subnet mask with the information from the report. Do not worry about filling out the portion titled WINS server, that can be left alone.
You will then want to fill out the DNS portion of the page, The Preferred should be set to 22.214.171.124 and the alternative/secondary should be set to 126.96.36.199. Then click “apply”
Power cycle the printer. Turn it off, wait 30 seconds and then turn it back on. Once it is completely up and running reattempt to connect to web services.