cant fax

[Nancy71]

When I go to fax, instead of the phone grid ,as well as my speed dials numbers present ,it says:

FAX MODE

Send new fax

Receive Fax manually

I have tried rebooting.  It occassioally will revert to the grid.

[Rainbow23]

@Nancy71,

Welcome to HP Forums, this is a great place to get support, find answers and tips.

Thank you for posting your query, I'll be more than glad to help you.

I understand that you are unable to send a fax from your HP Officejet Pro 8620 e-All-in-One Printer.

This issue could occur if the fax setup is not correct.

Let's go through a few steps to troubleshoot this issue.

And here's the step by step guide for you in the link: Cannot Send or Receive Faxes

You may also check the link: How to Fax

Let me know how this works.
 

You have a good day ahead.