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Honor Student
Posts: 2
Member Since: ‎08-30-2011
Message 1 of 4 (12,643 Views)

cant get hp deskjet 3050 to scan to computer

I cant get printer to scan.  Keep getting "Scan error try scan from computer" message.  Suggestions????

Professor
Posts: 2,530
Member Since: ‎08-12-2009
Message 2 of 4 (12,640 Views)

Re: cant get hp deskjet 3050 to scan to computer

[ Edited ]

See if this will help:

 

Scan error

007OHMSS

I was a support engineer for HP.

If the advice resolved the situation, please mark it as a solution. Thank you.
Honor Student
Posts: 2
Member Since: ‎08-30-2011
Message 3 of 4 (12,637 Views)

Re: cant get hp deskjet 3050 to scan to computer

Still will not work.  Ran printer status report and it states

 

Front Panel Destination List: -1

Scanner Glass Test:  Not Run

Professor
Posts: 2,530
Member Since: ‎08-12-2009
Message 4 of 4 (12,616 Views)

Re: cant get hp deskjet 3050 to scan to computer

[ Edited ]

Try this document:

 

Scan in windows

 

If you haven't used this as well:

 

Scan diagnostic utility

007OHMSS

I was a support engineer for HP.

If the advice resolved the situation, please mark it as a solution. Thank you.
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