Ask questions. Help others.
The HP Community is here for you.
Post new question
Note on archived topics.
This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here, or click on "Post new question" above and select the appropriate board.
Posts: 1
Member Since: ‎07-05-2012
Message 1 of 2 (1,311 Views)

carriage jam on HP Photosmart 2575

My carriage has jammed and not responded to my usual solution of switching it on and off and shouting at it. What should I do?


0 Kudos
Distinguished Professor
Posts: 3,551
Member Since: ‎05-31-2012
Message 2 of 2 (1,303 Views)

Re: carriage jam on HP Photosmart 2575

[ Edited ]

Hello Joe,


Let's see if we can get your carriage jam taken care of so you no longer have to scold your printer. Can you tell me if the carriage moves freely in the printer?


Make sure that the print carriage can move freely

  1. With the power to the product still on, unplug the power cord from the back of the product.
  2. Open the print-carriage access door by lifting it until it stops.
    Figure 2: Opening the print-carriage access door
  3. Gently move the print carriage to the left of the product.
  4. Close the print-carriage access door.
  5. Plug the power cord into the back of the product, and then turn the product on if it does not turn on automatically.
  6. Follow these steps to print a self-test page:
    1. Press the Setup button ( ).
    2. Press the down arrow button ( ).
    3. Press the right arrow button ( ).
    4. Press OK .

These steps along with a few others that may help resolve your issue can be found in this HP troubleshooting article.

'Carriage Jam' Error Message Displays on the Control Panel


Let me know if the article helps resolve your issue.

If I have helped you in any way click the Kudos button to say Thanks.
The community works together, click Accept as Solution on the post that solves your issue for other members of the community to benefit from the solution.
- Friendship is magical.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation