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01-30-2017 07:22 AM
Hi I have tried to change ink cartdriges on my printer accoring to the instruction; I open/drop front access door, but nothing happens the cartdriges remain hidden behind the digital pannel on rigth side they dont slide towards the left side!! what im i doing wrong?
01-31-2017 08:32 AM
Hi! @leonSchaumer, Thanks for stopping by HP forums!
I understand that cartridge holder won't slide to the left to access ink cartridges on your printer.
Don't worry I will try to help you out.
Please try the steps mentioned below.
Send a print job to the printer.
When the printer is printing unplug the power from the back of the printer.
Now open the printer and hopefully the carriage will be somewhere in the middle.
You should now be able to put in your other supplies. Once they are installed plug the printer back in.
Now you might get some error messages and confusion from the printer because it certainly will not be expecting to see new supplies when the power comes back on.
Wait for the printer to stop.
Turn off the power at the power button.
Unplug the power lead from the back of the printer.
Wait 30 seconds.
Plug the power lead back in.
Then turn the printer on at the power button.
Also, refer this article to troubleshoot carriage jam issues.
I'll keep an eye out for your response.
I hope you have a great day! 🙂
I am an HP Employee
01-31-2017 02:48 PM
Hi I have tried the steps you suggested in your reply and on the links, unfortunatelly none of them worked!
1 Turned off printer
2 unplugged black power wire from back of printer
3 tried to move it manually it will not budge from behind the rigth side behind the touch screen
4 re plugged power wire
5 opened the front drop access pannel
6 turned it on it went tru the secuence of cleanning heads and setting up but did not move more than one inch to the left!
7 i tried sending a print job it refused to accept sying lack of ink
I don't know what else to try! please help
01-31-2017 03:11 PM
@leonSchaumer, thanks for the response.
As you mentioned the issue still persists after troubleshooting.
Please perform a semi full reset on your printer and check if it helps.
Since the steps to perform semi full reset is confidential I will send you the steps in a private message.
If the issue still persists after the semi full reset it is a hardware issue.
Please contact HP support for service options.
Link to contact HP.
Let me know is this works!
Have a great day ahead! 🙂
I am an HP Employee