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- claim code

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1 REPLY 1
03-12-2017 11:19 AM
Hi,
Turn on Web Services directly from your printer touchscreen or LCD display. Make sure to update the printer firmware, if prompted.
Example of a touchscreen display | Examples of an LCD display |
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On your printer control panel, touch or press the HP ePrint
icon or button.

If your printer control panel does not have an HP ePrint icon or button, navigate to Web Services Setup, Network Setup, or Wireless Settings to open the Web Services menu, depending on your printer model.
- If a prompt to turn on Web Services or setup HP ePrint displays, touch or press Turn On, Enable, or Setup, depending your printer control panel, follow the on-screen instructions, and then continue to the next step.If you are prompted to update the firmware, touch or press OK.Figure : Example of clicking Setup to turn on Web Services
- If a Web Services Summary screen or connected status displays, Web Services is already on.Click Print Info to obtain an information sheet, and then continue to the next step.Figure : Example of Web Services menu displaying the printer's email address
Step 3: Obtain the printer claim code
After you turn on Web Services, wait for the printer to print the Make the Most of Your Printer or Important Printer Setup Instructions page. The information page contains information about Web Services, and includes the printer claim code required to add your printer on HP Connected.
Occasionally there is a delay when printing the information page. If you turned on Web Services, but the page does not print, wait 5 to 10 minutes. If it still does not print, turn off Web Services, and then turn on Web Services again, to obtain a new information page.
Locate the printer claim code on the page, and then continue to the next step.
NOTE:The printer claim code is valid for 24 hours. If the code expires, repeat these steps to get a new code.
Figure : Example of the printer claim code from the information page

NOTE:If the information sheet lists an email such as abc234vbn3434@hpeprint.com, then the printer claim code is the number and characters before @hpeprint.com. For example, abc234vbn3434 would be the printer claim code.
Step 4: Use the claim code to add your printer on HP Connected
Sign up or sign in to your HP Connected account and add your printer using the printer claim code.
- Figure : Sign Up or Sign In on HP Connected
- From the My Printers tab, click the Add a Printer button.
- Type the printer claim code found on the information page, click Add, and then click OK.
NOTE:
Make sure you type the printer claim code exactly as it is shown, or your printer is not added.Figure : Typing the printer claim code and clicking Add - If you created a new HP Connected account, verify your account.The HP ePrint server sends an email to the email account you used during the sign up process. Open the email, and then follow the on-screen instructions to complete the account verification.
To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.
If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.
Take care now and have a splendid week ahead.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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