02-26-2013 04:02 PM - last edited on 04-19-2016 12:42 PM by OscarFuentes
There are a few things I would check if the printer is having an issue turning on.
* Have you made sure the printer is plugged into a direct wall outlet to ensure proper voltage in the unit?
* There are troubleshooting steps for when a printer will not turn on found in the document located here.
Typically this type of issue is a problem with the power supply internally in the printer. If the troubleshooting steps are not able to get the unit to begin powering on, then the next step will be product replacement.
If you are still in warranty, HP may replace the printer at no cost to you. I'll link the information to get in touch with them below. The link will take you to a form to fill out. Once you fill it out and it is processed, it will give you the printers warranty information, a case number, and the phone number to call.
HP Technical Support Case Call Form: https://h10025.www1.hp.com/ewfrf/wc/phoneInput?cc=us&dlc=en&lc=en&product=5061082
02-27-2013 11:59 AM
Okay, I want to make sure I am understanding the issue correctly. The printer will power up, but won't respond to commands?
There are steps for this model printer to perform a factory reset, as this is what I believe you are referring to with the cold restart, and I will send these steps to you via private messages. Please check your inbox messages. Before performing these steps please read Bob_Headrick's thread on printer resets, found here.
05-16-2013 05:39 PM
Have you tried pressing the Wrench on the front panel to access the Setup Menu> System Setup Menu > Restore Defaults?
This may be able to remove a password in the EWS if this is where you are meaning a Password has been set.
As well, I have the information for a reset on this printer that may be able to remove the password as well. I will send this information in a private message. Please read the link to Bob_Headrick's thread linked above.
05-16-2013 06:08 PM
Thank you for the update, xkimotech.
I am glad you were able to get the issue fixed! Did the System Menu reset work or did you have to perform the steps I private messaged you?
I wish you the best in all your future printing needs.