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giulianoorosz
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color print

HP Recommended
HP Photosmart Plus model B209a
Windows 7

No print in color way, the color cartrige is new and full

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Sunshyn2005
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HP Recommended

Hi @giulianoorosz 

 

I'd like to help you be able to print again. I understand your colored cartridges are full, but are not working.  Please begin with the steps in the following document; Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Photosmart Plus B209a, B...

 

If you complete all of the steps in the document above and the issue continues, my own personal recommendation, not one of HPs, is to use the solution offered in the following video.  I only suggest doing this if he printer and printhead are out of warranty.  Hot Water Printhead Flush - HP Ink Series Printers with removable Printhead.

 

I have recommended this solution to others and have seen success, but I can not guarantee this will resolve the issue, it is an end of the line kind of effort. I hope it helps.

 

 
flushing it worked, Yeah!!!!!!! thanks for your help.

 

Although the printer might be out of warranty, if the issue persists, HP may be able to offer you something. Maybe they can offer you a discount on a newer model, or discuss the option of replacing the printhead!  If after all of our efforts the issue remains, I suggest calling HP. If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.

 

Thanks for reaching out to the HP Forums. I hope one of my recommendations resolves the issue.

Sunshyn2005
I work on behalf of HP


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