The HP Community is here for you.
01-26-2012 02:24 PM
Hi, hope you are doing well, and here in the forum community we can help solve your issue.
Let’s make sure that we collect the most information may be relevant to your issue. Bear in mind the more information that you provide to us the better picture we will have about the factor or factor that are contributing to your situation.
Please provide to us as most of the following information as possible to you.
~ OS Operating system i.e. Apple, Win, Linux, and the build. Let’s us know if the operating system is updating automatically or not.
~ Complete printer model i.e HP photostmar c310a.
I reintegrate the fact the more information you include the better the chances of all members to gather a complete picture of your situation and being able to help you.