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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-30-2017 12:42 PM

HP Recommended
Product: HP Deskjet Ink Advange 4615
Operating System: Microsoft Windows 10 (32-bit)

Hi,

 

I am able to print with my HP Deskjet Ink Advange 4615 without any problems.

However, when I try to scan, it says "computer not found"  even though it is connected to it via USB. 

I have tried to use the HP Print and Scan Doctor - the scanner suddenly starts to work and says that my scan has been sent to my computer but there are no scanned documents in my computer. 

 

I hope you can help! Thanks in advance. 

4 REPLIES 4

‎04-30-2017 01:25 PM

HP Recommended

Have you tried reinstalling the full feature software? (link)

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‎05-02-2017 08:11 AM

HP Recommended

Hi,

Thanks for the reply! I have reinstalled/re-downloaded the whole updated software/drivers from the HP site, but it didn't help. 

 

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‎05-02-2017 08:13 AM

HP Recommended

 

Hi

Thanks for the reply.

Yes have tried to re-install the updated, new downloads from the HP site but hasn't help. Maybe I didn't do it correctly?

 

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‎05-02-2017 10:49 AM

HP Recommended

Take a look at this HP support doc.

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