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yhce
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computer can't find printer for scans

HP Recommended
HP Deskjet Ink Advange 4615
Microsoft Windows 10 (32-bit)

Hi,

 

I am able to print with my HP Deskjet Ink Advange 4615 without any problems.

However, when I try to scan, it says "computer not found"  even though it is connected to it via USB. 

I have tried to use the HP Print and Scan Doctor - the scanner suddenly starts to work and says that my scan has been sent to my computer but there are no scanned documents in my computer. 

 

I hope you can help! Thanks in advance. 

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8lives
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Have you tried reinstalling the full feature software? (link)

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yhce
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Hi,

Thanks for the reply! I have reinstalled/re-downloaded the whole updated software/drivers from the HP site, but it didn't help. 

 

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yhce
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Hi

Thanks for the reply.

Yes have tried to re-install the updated, new downloads from the HP site but hasn't help. Maybe I didn't do it correctly?

 

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8lives
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Take a look at this HP support doc.

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ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
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