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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-29-2017 12:30 PM

HP Recommended
Product: Toshiba L50D-A
Operating System: Microsoft Windows 10 (64-bit)

Since changing to windows 10 (in error) unable to print and system is extremely slow. Recently upgraded to the HP 6300 series driver for windows 10. still cannot printer. How do I get the printer online to print.

2 REPLIES 2

‎05-29-2017 12:34 PM

HP Recommended

Hi,

Welcome to HP Support Forum. Please use the following tips/instructions to fix:

   http://support.hp.com/us-en/document/c04249080

Regards.

BH
***
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎05-29-2017 02:03 PM

HP Recommended

Hello and welcome to the HP Forums!

 

Well using windows10 should not have cause your printer to get in offline mode.

But there could be some registry issues that would have made your win10 computer to run slow.

Printer offline indicates that your printer and computer are not been able to communicate with each other.

Here is step by step guide for you:-

 

What to do when printer is offline...

 

 

After that, download and run the Print and Scan Doctor tool, this should resolve the issue with the printer showing offline and remove the documents from your queue. 

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “thumbs up" button!
If you still continue to have issue please contact Support for HP Printers.

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