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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-21-2017 11:16 AM

HP Recommended
Product: HP Officejet 6700 Premium

I was trying to copy a donation letter so that I could send money more then once but my copy machine keps giving me the error message "Unable to scan, copy or send a fax." then it gives you a button to say okay.

I am able to copy things that are on my computer by using the USB plug. Yet, I am unable to use the printer alone to print. 

2 REPLIES 2

‎04-21-2017 11:29 AM

HP Recommended

Hi,

Thanks for using the HP Forums.

 

Can you try to do a scan using the software from your computer?

 

If it is saying the same error, then the scanner might be defective.

 

Thanks.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



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‎04-22-2017 09:43 AM

HP Recommended

I was waiting for your reply and decided to do one of the suggestions from FQA. After I turned the printer off for a minute or two it printed the document.  I also unplugged the USB cord that I was using to print from the computer before rebooting the printer.  Thank you for your suggestion response even though I found the solution on my own!  :OpenSmile:

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