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TammyD83
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copy, scan, and fax problem

HP Recommended
HP Officejet 6700 Premium

I was trying to copy a donation letter so that I could send money more then once but my copy machine keps giving me the error message "Unable to scan, copy or send a fax." then it gives you a button to say okay.

I am able to copy things that are on my computer by using the USB plug. Yet, I am unable to use the printer alone to print. 

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greenturtle
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Hi,

Thanks for using the HP Forums.

 

Can you try to do a scan using the software from your computer?

 

If it is saying the same error, then the scanner might be defective.

 

Thanks.



I am an HP Employee
Although I am speaking for myself and not for HP.
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TammyD83
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I was waiting for your reply and decided to do one of the suggestions from FQA. After I turned the printer off for a minute or two it printed the document.  I also unplugged the USB cord that I was using to print from the computer before rebooting the printer.  Thank you for your suggestion response even though I found the solution on my own!  :OpenSmile:

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