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deskjet 2510 printing from network with newly added Windows 8 laptop

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Hi and thanks for considering this. My Deskjet2510 is connected [usb virtual port - sharing is selected] to my home network desktop machine running 32 bit XP & prints fine also wirelessly from a laptop with Vista in the household. The latest addition , a Packard bell laptop with Windows 8, can't seem to 'see' or 'find' the printer at all. 

 I've run ther HP help utility & it says my multi purpose driver is all up to date [ DSJ2510-1313] & should give compatability for Win8.

 

So that's where I'm at, or n ot as the case might be. What can I do to make the new laptop 'see' & connect to the printer?

It may be that I'm not skilled enough to make this connection in which case any/all help or instructions appreciated but in layman's terms please.

 

Regards & thanks,

 

Scot

 

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Hi xtc33,

 

I would like to help you with your Deskjet 2510. Have you tried running the HP Print and Scan Doctor?

 

If no please do. The HP Print and Scan Doctor is a free utility (tool) that helps to quickly resolve common printing, scanning and connectivity issues including but not limited to:

 
  • Connectivity :
     USB: Verifies that the USB connection from your computer to the HP product is working correctly.
    Network: Verifies that the network connection between your computer and your network is working correctly.
  • Device Status Test : Checks for device errors such as out of paper, paper jams, carriage stalls, and paper feed issues, and then provides instructions for fixing the error.
  • Driver Check : Checks for missing or corrupt driver files.
  • Device Manager : Checks for problems in Device Manager that would prevent printing.
  • Device Online : Checks if the product has been paused or set to offline, and then sets the status back to online if necessary.
  • Print Queue : Checks for and clears pending print jobs in the print queue (a log of print jobs waiting to print).
  • Port Match : Checks the port settings for the HP product.
  • Device Conflicts : Checks for conflicts with other drivers, such as other printer brands.
  • Ink Issues : Checks the cartridges and ink levels for issues that affect print quality.
  • Print Settings : Checks and adjusts the print quality settings.
  • Test Print : Prints a test page for print quality evaluation, and provides options for cleaning and aligning the printhead if necessary.
  • Scan Tests : Checks the scan mechanism, drivers, and registry entries.
You can also click the Printer menu to find the additional features such as cleaning printheads, aligning printheads, checking ink levels, and viewing advanced printer data for your selected printer.
 
 
Click here to download and run the utility > HP Print and Scan Doctor
 
Please let me know if this resolves the issue, thanks.
 

Sunshyn2005
I work on behalf of HP


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Thanks v much all working now. Starting from a clean boot on both desktop & new laptop I saw that I'd not properly installed the "1313" file on the new machine. This done, I then 'found' the network printer easily & confirmed full function with a test page. All good & many thanks for all considerations. Regards Scot.
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