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Honor Student
Posts: 2
Member Since: ‎10-14-2013
Message 1 of 18 (32,927 Views)

deskjet 2540 doesn't have scan facility ...

I've reinstalled the drivers on a number of occasions and still can't get the thing to scan or even show a scan utility in the controllers ... never had this problem before with a printer ... anyone know if I've bought a dud or just am one?

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Provost
Posts: 64,314
Member Since: ‎01-29-2009
Message 2 of 18 (32,923 Views)

Re: deskjet 2540 doesn't have scan facility ...

Hi,

 

How do you connect your printer ? Have you install the following Software Feature and Driver yet ?

 

   http://ftp.hp.com/pub/softlib/software12/COL48442/al-117577-2/DJ2540_1180.exe

 

(This applies for Windows from XP to Windows 8)

 

Regards.

BH
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Honor Student
Posts: 2
Member Since: ‎10-14-2013
Message 3 of 18 (32,918 Views)

Re: deskjet 2540 doesn't have scan facility ...

Thanks for that ... but I'm using a macbook pro ... mountain lion 10.7.5 ... could it be that the hp photosmart printer I use at another location needs to be uninstalled first ... at present I connect via wifi router 

Honor Student
Posts: 2
Member Since: ‎10-22-2013
Message 4 of 18 (32,863 Views)

Re: deskjet 2540 doesn't have scan facility ...

Hi Crapproduct... am on Mac & have same problem, were you able to resolve?

Honor Student
Posts: 2
Member Since: ‎10-22-2013
Message 5 of 18 (32,859 Views)

Re: deskjet 2540 doesn't have scan facility ...

Update: just spent 40mins on chat with HP support. Have been printing wirelessly from day 1, & while it seems it should also scan wirelessly, I could only get it to scan via USB. Still it's a solution that worked for me...

 

Routes to find scanner application (which weren't obvious to me):

1/ Apple (top left) > system preferences > print & scan > scan

2/ Finder > Applications > Hewlett-Packard > HP Scan

3/ Finder > Applications > Image Capture

 

The devices show up as different names in the pick list depending on whether it's wi-fi or USB & of course the wi-fi will fail to connect, so make sure you pick the correct one/try both.

 

Hope that helps ;+}

Student
Posts: 1
Member Since: ‎02-12-2014
Message 6 of 18 (31,955 Views)

Re: deskjet 2540 doesn't have scan facility ...

I registered only to reply to this answer. THANKS A LOT! It would have never occurred to me to follow that freaking route to scan something.

Honor Student
Posts: 2
Member Since: ‎02-25-2014
Message 7 of 18 (31,694 Views)

Re: deskjet 2540 doesn't have scan facility ...

i fnally found how to scan ,on my mac, it took a bit of time and frustration "but" 

Finder, applications, image capture ,

 

ty ,

Dfulton

Honor Student
Posts: 2
Member Since: ‎02-26-2014
Message 8 of 18 (31,669 Views)

Re: deskjet 2540 doesn't have scan facility ...

I too have registered just to say thanks for saving me from suicide. Man Mad I was tearing my hair out looking for a solution. Who would've guessed that path through the Apple logo? Man Frustrated  BTW, my Macook is now scanning through a wireless connection. Man Very Happy

Honor Student
Posts: 2
Member Since: ‎02-26-2014
Message 9 of 18 (31,548 Views)

Re: deskjet 2540 doesn't have scan facility ...

...spoke too soon. I am now unable to scan again, either wirelessly or wired. Man Sad  Therefore, unless anyone else can come up with the magic I shall have to try elsewhere.

Honor Student
Posts: 2
Member Since: ‎02-25-2014
Message 10 of 18 (31,532 Views)

Re: deskjet 2540 doesn't have scan facility ...

Your post of routes to find scanner was most helpful ty very much .
Really needed to get a document scanned and this helped allot .

Dfulton
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