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debbybooks
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document scanning issue

HP Recommended
HP Officejet Pro 8600 Plus
Microsoft Windows 10 (64-bit)

When scanning documents from the autofeeder, a pink line always prints down the entire page.  This doesn't happen when scanning from the glass.  Is there a way to access the roller to see if it needs cleaning?  Wireless connection. 

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Chimney_83
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Message 2 of 2
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Greetings @debbybooks

 

Welcome to HP Forums and Thanks for the post. 

 

I understand that you are facing a scan quality issue while scanning from the ADF. 

Don't worry, I will be glad to help. 

Are you facing any print quality issues?

 

For any scan quality issues with your printer, please follow the procedure mentioned in this HP Article

 

Let me know if this helped. 

Chimney_83
I am an HP Employee

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