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174593 Honor Student
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double sided printing is cut off short Photosmart 6520

On a 2 sided setting the last 3-4 lines are not printing.  A single copy will copy the whole document.

Help

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double sided printing is cut off short Photosmart 6520

To understand the issue better, please provide me the following information:

 

1)      Is this issue occurring while printing from Computer or copying from the control panel of the printer?

2)      If it is while printing from PC, which application are you trying to print from?

3)      Do you experience the same problem while printing from another application?

4)      What is the paper size you are using?

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174593 Honor Student
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double sided printing is cut off short Photosmart 6520

Hi...I am using standard letter size paper..8.5 x 11
I copy a document using the control panel on the printer.
No printing from the PC. I have installed new ink also.
564.
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double sided printing is cut off short Photosmart 6520

First of all, please check if the correct paper size is selected under paper size settings.

 

1) From the Home Screen, touch the copy icon.

2) Touch Settings.

3) Touch Paper Size option.

4) If it is selected as Automatic, please select the correct paper size option.

5) Touch the back button twice.

6) Select the option for '2-sided' and then try copy.

 

Check if the issue is resolved.

 

If the issue persists, do the following:

1) From the Home Screen, touch the copy icon.

2) Touch Settings.

3) Touch Resize option.

4) Select Fit to Page.

5) Touch the back button twice.

6) Select the option for '2-sided' and then try copy.

 

Hope this helps.

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174593 Honor Student
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double sided printing is cut off short Photosmart 6520

Hi....I did all that.  Please do this operation on your own printer and let me know what happens. 

 

Thanks

 

174593

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double sided printing is cut off short Photosmart 6520

Sorry, I do not have a Photosmart 6520 printer with me to try this out. What is the size of the source document your are trying to scan? If it is bigger than letter size, then that may be causing the problem.

 

Thanks,

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double sided printing is cut off short Photosmart 6520

The document is the same size as the paper...I already checked that.  I went to a store where they sell printers and  their printer did the same thing!  I don't think the paper comes out far enough of the printer after printing the first side..it stops and then the printer screen asks for side 2 tobe set in place and proceeds to print the #2 side.  If I even move the document down it cuts off the top....

 

174593

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double sided printing is cut off short Photosmart 6520

Hi 174593,

 

I understand that you are having an issue with 2 sided copying and that the printer will cut off the last 3-4 lines of the second side. Their is no documentation specific to this exact issue, but I have found something that will assist with this issue. I have included a document “An 'Out of Paper' Message Displays on the Control Panel and the All-in-One Does Not Pick Up Paper” <here>.

 

As well I would suggest getting the latest firmware update at this <link> as well you can also get the latest product updates for your printer following this <link>.

 

Please let me know how this works for you. Thank you.

I worked on behalf of HP
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