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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-08-2017 11:08 AM

HP Recommended

downloaded pictures from camera, now I cannot find them.  Received error message that I needed ijl15.dll.  I also cannot find any of my photos from the past.  Need help finding photos!

1 REPLY 1

‎05-09-2017 05:01 PM

HP Recommended

Hi @mills777

 

Welcome to the HP Forums!

 

Thank you for posting your query in this forum, it's a great place to find answers.

 

I reviewed your post and I understand that you need helps in finding your photos.

 

Don’t worry, we will work together to resolve this issue and It’s a pleasure to assist you in this regard.

 

In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.

 

  • How did you download the photos? (Copy/paste or Used some software)
  • What is the product number and the model of your PC?
  • What is the operating system you are using?
  • Have you performed any troubleshooting steps before posting?

 

Meanwhile, I recommend you to check the video below on how to fix IJL15.DLL error.

 

http://bit.ly/2ptc3H0

 

Let me know how it goes and you have a great day!

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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