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ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
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Solved!

driver install hangs at Checking Network Environment

HP Recommended
Envy 4250 printer
Microsoft Windows 10 (64-bit)

I have a brand new Envy 4250 and it's hanging on 2 different computers at the same point "Checking Network Environment".

I can ping the printer's IP address so it's connected ok (wireless).

 

 

I've tried runnig the Setup from the CD and it hangs at Checking Nework Environment.

So i tried manually download the software from HP's website and on 2 different computers the download won't go beyond 21mb.

 

Have tried powercycling the printer and both pc's.

 

What else can i do?

 

One is a Windows 764bit laptop.

The other Windows 10 64bit desktop.

Same problem is occuring on both machines at this point.

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HP Recommended

I got it to work on both pc's.

Basically the software on the CD is not working.

Also, the documentation in the booklet is wrong.

You have to open the browser to 123hp.com/envoy4250  i think and not 123hp.com as the document stated.


Once there i got the option to download full (drivers and software).
That download site worked fine so that was a relief.

Once i had the full software downloaded i was able to run through the setup wizard.

It detected the printer and all is working now.


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