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Norman_S
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e-Print will not print pictures on OJ 7500A Wide

When I send an e-Print either from my phone or laptop I get a blank page and a message saying wrong paper size or type. Airprint works frine from the iPhone

 

What do I need to do?

 

Thanks

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Level 4 Icarus
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e-Print will not print pictures on OJ 7500A Wide

Hello Norman_S,

 

I am sorry that you are having an ePrint issue with the OJ 7500 WF.  I would like to get addition information about this issue before I can offer advice.  Please feel free to add more information than what I am requesting.  Thanks!

 

1.  What type of print job are you trying to ePrint? (size, dpi)

2.  What kind of paper are you printing to?  (size, photo)

3.  Did you send the same print job that is failing with ePrint with AirPrint.

4.  What email client are you using from both the PC and Mobile?

If I have solved your issue, please feel free to provide kudos and make sure you mark this thread as solution provided!

Although I work for HP, my posts and replies are my own opinion and not those of HP.
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Level 5 windrunner123
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e-Print will not print pictures on OJ 7500A Wide

Hi Norman_S,

 

This message is due to the printer doing a media width sensing for your eprint job.

ePrint job for photo attachment is resized to print on 4x6 size.

Please see the following instructions and steps to change the Media Width Sensing through the printer control panel.

 

  1. Go to “Setup”
  2. Select “Preferences”
  3. Scroll down and select “Media Width/Type Sensing”
  4. Change the setting to “Off”

However, please note that the following will be impacted after having the media width sensor set to off. 

 

Printing / Copy:

  1. The content would be cut when the media placed is smaller than the one wished.
  2. Roller contamination may cause some likely stain on continuous print out on smaller media size.

 

Fax:

  1. The content would be cut when the media placed is smaller than the one wished. 

Thank you.

I am an HP employee


**** Please mark the post that solves your problem as "Accepted Solution" ****
Norman_S
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e-Print will not print pictures on OJ 7500A Wide

Here are the settings

 

1. What type of print job are you trying to ePrint? (size, dpi)

Standard iPhone low res picture.

 

2. What kind of paper are you printing to? (size, photo)

I have tried both plain and photo paper with theuse  same result

 

3. Did you send the same print job that is failing with ePrint with AirPrint.

Yes. Airprint is fine. eprint is a blank page.

 

4. What email client are you using from both the PC and Mobile?

I use the standard apple  email client which goes out with gmail. on the mobile.  On the PC is is MS Outlook.

 

Regards

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lynda1970
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e-Print will not print pictures on OJ 7500A Wide

I have turned the Media Width/type Sensing off...However, still cannot print from my IPHONE4

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aashish003
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Accepted Solution....!!

 

Hi,

Thanks for the solution,

But my problem is: I have to change the setting every-time when I Restart the printer.

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