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Top Student
Posts: 7
Member Since: ‎12-17-2010
Message 1 of 1 (756 Views)

ePrint stopped working for HP LaserJet Pro 1415fnw

We had ePrint set up on our HP 1415fnw and today, the printer is no longer set up under my ePrint login and we cannot ePrint using the email address we had.


I have:


1. Reset the printer to factory defaults and set up wireless network printing again. We have set the IP manually and the printer prints just fine wirelessly.

2. Installed the new firmware for the 1415

3. Installed updated printer drivers.

4. Powercycled the wifi-router and the Internet router.


I go to the HP Web Services tab and click "Connect" and I get "connection error. Make sure you are connected to the Internet."


The PC and printer are all connected and working fine on our wireless network. There are no ports blocked that we are aware of via our ISP.


As I said, it worked fine up until a while ago.


I am open to suggestions...

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