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xlushpuppy
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envy 5660 will not print .pdf

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envy 5660
Microsoft Windows 7 (64-bit)

I cannot print .pdf files on my Envy 5660.  I have tried your "solution" of trying to set print to "print as image" but it is not available under my advanced settings.  It will not let it be selected.Untitled.jpg

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Bob_Headrick
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I would suggest downloading Adobe Reader DC (free) from Adobe.  I have seen several cases where this has resolved printing issues.

 

If this does not resolve the issue  please provide some additional details - what happens when you try to print?  Do pages print partially, or are images replaced by black rectangles, or ???

 


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

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xlushpuppy
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nothing happens.  The print job goes into the queue but never prints.

 

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Bob_Headrick
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@xlushpuppy wrote:

nothing happens.  The print job goes into the queue but never prints.

 


Is this the result with Acrobat DC or your original reader? Can you print from Notepad without issues?

 

If all print jobs end up in the queue the diagnostics at http://www.hp.com/go/tools may help resolve the issue.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click the "Thumbs Up" to say "Thank You"

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