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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎07-18-2012 09:12 PM

HP Recommended

Has anyone else had that error message and solved it?

Please I am out of solutions

 

Printer c6380

error 0xc19a0007

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-19-2012 04:27 PM - last edited on ‎02-21-2017 09:20 PM by HP Administrator

HP Recommended

Hey there. The "0x...." is a general ink system failure message. This could be cause for a number of reasons. To start I recommend following this document which will go through some steps to try and resolve this issue. Heres the link:

 

An Alphanumeric Code (Example: '0x...' or 'C2...') or 'Ink System Failure' Error Message Displays on...

 

Post back and let me know how this works. If it does not work let me know. Also include what operating system you are using and any other details you can provide. 

 

Thanks!

 

Sean

-------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------

View solution in original post

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4 REPLIES 4

‎07-19-2012 04:27 PM - last edited on ‎02-21-2017 09:20 PM by HP Administrator

HP Recommended

Hey there. The "0x...." is a general ink system failure message. This could be cause for a number of reasons. To start I recommend following this document which will go through some steps to try and resolve this issue. Heres the link:

 

An Alphanumeric Code (Example: '0x...' or 'C2...') or 'Ink System Failure' Error Message Displays on...

 

Post back and let me know how this works. If it does not work let me know. Also include what operating system you are using and any other details you can provide. 

 

Thanks!

 

Sean

-------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------
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‎07-19-2012 08:34 PM

HP Recommended
Hi thank you
The page itself did not show my error but it led me to another page that solved my problem.
It was so simple, all I had to do was cleaning the track for the ink cartridges with damp coffee filter.
After I had done so, I had a perfect working printer back.
Thanks for leading me in the right direction

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‎07-20-2012 09:57 AM

HP Recommended

No problem, and glad I could help. If you ever have any other questions dont hesitate to ask.

 

Take care,

 

Sean

-------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------
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‎07-20-2012 04:49 PM

HP Recommended
Thank you.
Good to know, I will do
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