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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-23-2017 09:56 PM

HP Recommended
Product: HP C4380, ink 74XL and 75XL

Hi my printer is not printing and it always say cartridge jammed. I have 9 unused unopened ink cartridges and I need to buy new HP printer which is using another model ink cartridges (either 60XL or 63XL as I was told by the shop). Before I buy, I need to check with you on my unused unopened cartridges - how can I get exchanged to the new printer ink cartridges? 

 

Thanks and best regards,

 

4 REPLIES 4

‎04-23-2017 10:02 PM

HP Recommended

In the past, for cartridge exchange of HP cartrdiges unopened and in-warranty see the post here.  I do not know if this program is still in effect.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


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‎04-24-2017 06:45 AM

HP Recommended

Hi Bob_Headrick (Provost), so how? I need to know before I buy new printer. Who can help me? Thanks.

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‎04-24-2017 08:30 AM

HP Recommended

I have asked to have this case escalated.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


Was this reply helpful? Yes No

‎04-24-2017 08:35 AM

HP Recommended

@ehello

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

I work on behalf of HP
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