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    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
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  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎11-21-2015 09:57 AM

HP Recommended

This is the correct way to do the upgrade:

In the "Device Manager" list (Windows key+ Pause break key>View advanced system settings>Hardware Tab>Device Manager) under "Printers" there are two printers, first "HP Deskjet 5520 series" and a second one "Unknown"

Try "Updating the driver" for the Unknown printer device. You are presented with a list of HP printer driver options (from your PC) to install. Choose the NULL PRINT driver since that was what the Windows update is failing on.  After installing the driver for the NULL device, the unknown device is removed from the printer device list and moved to the USB controller section.  No more error update. 🙂

 

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‎05-16-2016 11:12 AM

HP Recommended

I just recently reinstalled the drivers for my HP Photosmart 7520 on my wife's laptop, which is now running Windows 10, and I had absolutely no problems with it. However, I have been having nothing but trouble trying to load it to my desktop, which is running Vista. I had a vague recollection of having gone through this problem a few years ago, and being told to just ignore it. I am glad to see that someone posted, in this support column, that this is an "old" driver that is no longer being used.

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