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11-04-2012 02:03 PM - edited 11-04-2012 02:53 PM
I am trying to scan with my HP Officejet 4500 and it is not allowing me to do so. When I turn on the printer it says "Scanner Failure. Cannot scan, copy, or fax". When I try to scan, I have the wireless option to send it to my computer and when I select my computer, nothing happens and it takes me back to scan, copy, fax menu.
I have tried installing and reinstalling and unistalling too many times. I have also unplugged all wires. Nothing is working. I have had mutiple problems with this printer and it is not even a month old. How do I fix this issue.
Solved! Go to Solution.
11-05-2012 02:24 PM
I'm afraid that the error you're getting means that either the firmware is glitched, or the scanner lamp is out. If the firmware is glitched, the printer might actually be fixable, but if the scanner lamp is out, there isn't a whole lot you can do. The document below will take you through a couple of steps to try. If that doesn't work, try doing a partial reset. If nothing is working, you will need to replace your printer. If you are still in warranty, HP may replace the printer at no cost to you. I'll link the information to get in touch with them below. The link will take you to a form to fill out. Once you fill it out and it is processed, it will give you the printers warranty information, a case number, and the phone number to call.
HP Technical Support Case Call Form:
A 'Scanner Failure' Message Displays on the All-in-One Control Panel and You Cannot Scan, Copy, or Fax:
To do a partial reset:
1. Make sure the printer is on.
2. Pull the power cord from the printer.
3. Pull the power cord from the wall.
4. Wait 30 seconds.
5. Plug the power cord inot the wall, but do not plug in the printer.
6. Hold down the 3 and # buttons.
7. While holding the buttons, plug in the printer.
8. When the lights come on, let go of the buttons.
06-29-2013 09:10 AM
07-01-2013 05:36 PM
My best advice to give in regards to trusting HP may be a little biased (as I have always had good luck with electronics). So with any new printer, remember that when deciding to purchase anything, I avoid the cheapest and the most expensive item, regardless of the product or the manufacturer (because they are usually the most fragile). A good mid-priced reliable printer that I absolutely adore for its durability is the Officejet 6700 because it has all the great functionality of an expensive unit, affordable ink like for cheaper printers, and you still get the free one year warranty. That is simply my opinion as I do not get paid to sell anything. I hope this helps you. Best of luck with your decision. May any printer you choose bring you many successful years of printing.
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07-28-2015 05:44 PM
The reset did not help me 😞 but this reply FINALLY gave me the answer and help I was looking for. I'm unsure as to why it took me so long to find it.... grrrr.
Anyway, I'm off to get a new printer. I hate this 'new' obsolescence!
Thank you for the help!